ParlosaSupport
Help with Parlosa: missing coins, moving to a new phone, AI features, reports and deleting your account.
Contact us
Write to [email protected]. We answer within a few days.
My coins didn’t arrive
Open the shop and tap “Missing coins? Sync purchases”. Purchases are credited once Apple or Google confirms them, which can take a minute.
Keep my progress on a new phone
As a guest, save your progress with your email first: You → “Keep your progress”. Then sign in with the same email on the new phone.
Turn off AI features
Settings → Privacy → Turn off AI features. Chats and the tutor stop until you allow them again; lessons and review keep working.
A character said something wrong or inappropriate
Tap “Report” under the reply. We review every report.
Delete my account
Settings → Account → Delete account. Your progress, notes, chats, saved words and coins are deleted for good. Recordings never left your phone.
Last updated 30 October 2026